Hi All. on 16-04-2023 18:13 Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Switch on the power button. Internet has been fine all day, just randomly stopped working and green base light started flashing. Press the Home button on your Virgin remote and navigate through the Help and Settings category to the Clear or Reset TiVo box option and then select Reset. I’ve called Virgin so they could activate the hub, as I read on here that could be a reason why the internet light has been flashing green for so long. am having to use mobile! I have followed the reboot protocols from the instructions in the box. . com A flashing green color means the device is downloading a software update. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. While the message light is flashing, and when you pick up the handset at the same time, do you get the slightly-different 'broken' dial tone sound which notifies. I have tried the WiFi troubleshooting and still nothing. I have a solid green WiFi light and a blinking green power light. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. It is booting up and should be ready in 5 minutes. Green flashing lightsSo, once again, no internet so far for 4 days! I have explained to VM that it’s usually a problem with the boxes out of the street and not my equipment 🤷🏼 21st December is the nearest someone can come out!!! Both work from home and need the internet to be able to work!!! Frustrated is not the wor. hi my new hub five (upgraded from a box 3) every other day keeps dropping internet and then goes to a yellow/ green flashing light for about half an hour i have done my research and found its supposed to be an update but the fact its happening every other day should not be correct is there any way. If the internet light is flashing amber your router is not connected to the internet. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. They change to white when the connection is. In either Mode the red power light is an indication of over heating and most not be ignored. . I have tried a pinhole reset twice now but the light remains orange. If so try two things. It’s been 4 hours but still green light is blinking but it says that it should be setup in 30 minutes to 2 hours and light will go white but after 4 hours I still see green light blinking. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. . It may be stuck in an update loop. . We are happy to hear this is now resolved but do please reach back out if we can assist in the future. I’ve plugged and unplugge. 2 Green Flashing Arrows. I've attempted unplugging, checki. Try a pinhole reset using the hole on the back of the hub (which. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). No virgin socket in QuickStart, set up and connections yesterday; Green light flashing, set up in QuickStart, set up and connections yesterday; Flashing green power light and solid green Wi-Fi light in Networking and WiFi Monday; Internet down/Restart between midnight/1AM in Networking and WiFi Sunday; Broadband. on 04-02-2023 22:33. If there are no issues it would be best to check our WIFI pod help page here. Try restarting it, and if the problem persists, contact Virgin Media support. internet was back up and running yesterday so cancelled my engineer appointment. Check for a known local fault on 0800 561 0061 - it is an automated service. Phone. Maybe this will help, good luck. Make sure that the cable is well connected to the splitter. Also you can try ringing 0800 561 0061 which will give you any information local to you regarding outages. 0 & WiFi have worked fine since the initial set up 3 months ago. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. . Are the Booster pods free? Virgin Media advises these Booster pods come at a charge of £5 per month. I had the hub 5 installed yesterday. Community Experts online right now. It can be quite frustrating when your internet goe. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Account - Cable. However it’s still starts with green light then goes to to constant blue. Hi @Travelinsoul . have been without internet for 24+ hours now and earliest a technician can come is another 4 days. It is now Saturday and the hub is still flashing green. or maybe Tuesday. For a brief period, press. I’ve just moved into a new flat and obviously made sure that virgin was compatible with the property (which they said it was) before buying it. and tells you of more local issues down to postcode level. I have checked cables, turned the router on and off and reset it. If you don't see the flashing green light, then you may need to check the connection between your Hub and the Virgin network. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Still no connection and flashing green. Why is my Virgin Media Router blinking green? If your Virgin Media Router is flashing green, it indicates the router is updating software. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Joining in. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Forum; Apps. My TiVo box tried to run an update. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Step 3: Select Controllers > Fire TV Remotes > Add New Remote. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Its been an hour that my internet stop working. Try the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. In Router Mode the power light should be white. QuickStart, set up and connections. Disconnect all ethernet cables from the Hub. That is 8 hours 30 minutes of flashing green light. Manage Your Account. Re: Hub 5 Flashing green. Try our TV troubleshooting tool now. Stay safe online. Options. 1), navigate to Advanced Settings, Wireless, and disable the WPS. Manage Your Account. Red light on a Virgin Media Hub 4. Forum; Apps. I restarted the VM kit but I still have the same issue. Check the green arrow in the top right corner of the router to see if it is connected to the CMTS. It is an electrical surge suppression device & should not be removed. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. . Teams meetings keep freezing. Teams meetings keep freezing. how can i get a co;. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. The faq says: This means the Hub is on, but your WiFi isn’t. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). We’ve all been there: there’s a Virgin Media Flashing Green Light on your router, and you have no internet. A steady white light A red light A blinking red light A dim white light A slow flashing green light A green light A blue light A flashing white light Noticing different. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. In response to David_Bn. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. I have just done the self quick set up. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. Factory reset your TV with or without your remote. We would like to show you a description here but the site won’t allow us. I followed all instructions and I can see green wifi icon and green light blinking. After it, navigate to the Admin settings and restart your Virgin Box. Options. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. If this is the case, turn Wi-Fi off and check again. These lights are: Power: This light will be solid white when the router is powered on. Rebooted several times, and waited for hours to download the update. Switched on and off. All our offices and call centres are working to Covid secure guidelines. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says. It will also flash when the Hub is downloading new. Switched On Families. on 31-10-2022 17:07. Password Issues: Double-check your WiFi password. If it has. 1) Call the equipment activation number and see if the Hub has been activated correctly on your account. Pressing the button for two seconds will prepare the Hub 3. I first plugged the wifi cable into the wall and this is what happened. My Virgin Media App. The Virgin connect app just says no pod detected. It may be stuck in an update loop. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Sorry to hear of the red light issue on your router. Hello. Pressing the button for two seconds will prepare the Hub 3. A flashing red power light signals that there’s an issue that needs addressing. Options. My Hub 5 has been flashing green (Updating) all day. For the last week and a half this has changed slightly, the hub4 is still resetting itself but now everytime i seem to get a green flashing light. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. on 09-09-2022 21:47. Try a pinhole reset using the hole on the back of the hub (which. Hi, My hub 3. Tried the virgin d. Reset the box with the button, shut it off for the hour and still the same. Ask Your Question Fast!. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Our hub 3 is online and connected to the wifi however there is no internet. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Virgin Mobile. Since then I have checked the physical connection and rebooted the hub multiple times but no change. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. If it’s flashing green, it’s starting up. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. I couldn't call Virgin for help due to the signal where I live being down the past few days and could continue to be down. It alternates between a solid wifi and lower green light symbol with flashing green arrows and another state where the wifi symbol is solid, the lower bar is. Same problem, Virgin trial in the WF4 area. I’ve check all the connections and no joy. on 24-03-2023 13:28. It could be the cable is disconnected in the street cabinet, or the Omnibox outside, so you may need a. Security matters. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. Forum; Apps. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. Any ideas? Thanks I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. Phone line was also off at this time but TiVo providing TV channels ok. I got the green power light flashing and WiFi light is green. One issue that is commonly encountered is a. I do not have a virgin - 5108163. I did as per website’s advice on turning on and off, checking cables, etc, without any improvement. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the telephone. Did a normal restart and it was fine, then it went off again. Flashing green light hub 4 in Networking and WiFi yesterday; WiFi Pod connection in Networking and WiFi Sunday; Green flash and DS scanning in QuickStart, set up and connections Sunday; Network issues EH 54 in Networking and WiFi a week ago; Red light hub3 in Networking and WiFi 2 weeks agoWe would like to show you a description here but the site won’t allow us. Options. hub 4 started flashing white, and keeps cycling from solid, to flashing. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Options. We have a flashing green light, and a solid green WiFi light. I’m having an issue where I have flashing green light on router with solid wifi signal. Disable HDR+ Mode. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Re: Green light without connection, power light flashing green 4 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the light is red, it means there is an issue with your internet connection. Hey. VM BB TV Landline. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Flashing green arrows. Just keeps resorting back to flashing green. Do you have any idea about that? - 5381751. on 31-10-2022 17:07. HUB base light shows green flashing light, WiFi works fine (green light), but there's no internet connection. Once again, the service checker shows no fault, my account says broadband works great, but yet again I'm unable to have internet and stuck with the: "Registration Failure", No Internet Connection & a Flashing Green/Yellow light from my HUB4. Have no internet, Virgin tv, house phone or Alexa. We have had a Hub 3 for a year with no problems. Reset the hub with a full reset back to defaults here . When you press the WPS button on the back of the Hub, the light ring will flash blue gently for 2 minutes. 0 Kudos. I would LOVE to be able to utilize my GPU to render, as it helps to reduce the time spent on project renders for effect heavy projects, but it seems that this is still causing issue. I don't know what the other small light is for. Edit Had a bit more of think. installed the new hub 5 from hub 4 due to package change. Joining in In response to Carley_S. I use an NTL TV socket for broadband. Any help is wecome. It resets itself with a white glowing light then starts flashing green then goes back to. To find out more about what 360 has to offer you, shop Virgin TV 360. on 10-08-2022 12:23. This is why I suggested the pinhole reset and checking if the hub has access to the network. When your Virgin Media router lights are flashing green it means the router is updating its firmware. Options. Phone. Find your router’s power button and press it to do this. Talk to your landlord, sorry for the bad news. To disable WPS, open the router’s settings on your web browser (192. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. A weird glitching green (with some pink) bar-graph-looking visual noise a. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Home Phone. The internet suddenly cut out without any change in the settings or wires being moved. It goes through spells where the entire playback area with the viewer at any size will flicker between green and the video. I got the kit today and tried to install it. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. It isn’t on during normal use, but turns red if there’s a problem. I've not had internet for 3 days now. Hi, my wifi's been down for over a day now and my Hub 3's been interchanging between either a flashing arrow light and a solid base light, and a flashing base light with no arrow light. on 13-06-2023 11:34. Can you Check first for any “known network faults - Try in 2 places. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. Flashing green: WPS is active and searching for devices to connect. No issues in the area. There's no official status of an orange light on the Hub 3. Once again, the service checker shows no fault, my account says broadband works great, but yet again I'm unable to have internet and stuck with the: "Registration Failure", No Internet Connection & a Flashing Green/Yellow light from my HUB4. No ongoing issues upon checking in mobile app and website. _____________. 0 and after setting it all up, the power light has been flashing green all day. . I’ve turned it off and on Ive done a pin reset and it is still flashing. It keeps flashing green and then flashing white and my connectivity is still in and out. To fix a TV green screen: Unplug your TV from the wall and wait 60 seconds. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. 14-04-2023 15:38 - edited 14-04-2023 15:41. This is affecting everything in the home including heating and security. Green flashing base light for hours, no internet. Have tried to check all the cables connected inside it - done v. I have moved into my new address on the 26th and received the quick start kit (cables only) on the same date. I just rescrewed the cable into the back and checked the connections leading up to the wall socket. I've changed the renderer to the "software-only" setting but the issue still pops up intermittently. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Green light flashing Hi, I have this issue since 3h now. on 08-02-2023 19:25. Phone. Stream from Virgin Media. The Virgin Media Hub 5 light at the front let's you know what is g. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. TV. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Security matters. Hub 3 green flashing light. Tuning in. It is an electrical surge suppression device & should not be removed. Mark as New; Bookmark this. 0 has four LEDs; Internet, Wi-Fi, basic light and WPS button. Just keeps resorting back to flashing green. Sunday morning it worked for a few minutes and then stopped as well. Please help me with this; the following is some of the specifications of my system: VLC 0. Engineer booked for Friday but I have no data left and need to WFH. on 02-05-2023 20:46. The Stream remote. Hello, I only became a virgin media user 10 days ago, I got my hub on the 3rd, set it up and all was well, had great connection and no problems at all, however, last Wednesday the green arrows began to flash and the wifi has stopped working. It's also an indication that the Hub is receiving a good signal from the Virgin network. The connection lights will appear orange on both devices, before eventually flashing green. this problem usually occurs after a fresh installation with virgin when you get all three (broadband, phone and tv) installed. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. on 04-12-2022 12:12. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Chatter and natter. am having to use mobile! I have followed the reboot protocols from the instructions in the box. but no internet flashing light. any. It’s likely to be a loose connection in your home. I have green light start flashing on my HUB3 , I did restarted few time, unplugged and plugged back few time and still nothing. Sorry to hear that you're having concerns with the flashing light on your hub 5. Green flashing arrows Hub 3 Go to solution. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). It isn’t on during normal use, but turns red if there’s a problem. Re: Flashing green light hub 5. Please - 5425686. . Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I have checked - 5161701. Do this now if needed, as it's a £25 fee if done later. In Modem Mode the power light should be magenta. The first thing to do here. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Flashing green arrows hub 4. This means that the Virgin Media Hub is on. I’ve turned it off and on Ive done a pin reset and it is still flashing. On the back of the Hub 3. Take care, Nat. I have set up my wifi and done everything it says, I’ve left it 2 hours and it’s still flashing. Home Phone. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Virgin Media; My Virgin Media; Shop;. For the last week and a half this has changed slightly, the hub4 is still resetting itself but now everytime i seem to get a green flashing light. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Brand new to virgin today. If it’s off, you don. Event Type Code: 5; Chan ID: 33; DSID:. I haven't found posts about this VERTICAL green lines issue, which may be more elusive than the horizontal green lines issue. The service status in our area shows no issues. One blue/red light behind the wireless button on the front panel. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. How long does it take for the green flashing light to go solid. Wait at least a full minute for the router to reboot. Just let it sit for about 10 minutes to sort itself out. Step 1. This flashes during set up, and then stays green for 2 minutes when you're done. He left after stating all good. Can anyone provide a solution (other than calling out an engineer for now). Security matters. I ordered Virgin Broadband with QuickStart. I just rescrewed the cable into the back and. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). I did a wall reset this time and then it was a flashing green light for around 3 hours, and the router page in my browser was saying things like Partial Service (US Only) etcflashing green arrows on virgin hub 3. on 30-09-2020 17:56. hub 5 flashing blue light. Account - Cable. It’s been reset, restarted numerous times and still doesn’t work! Homeschooling and working from home is just a nightmare!! Sick to death of su. Take care, Nat. A power adaptor to plug into the Stream box and a power socket at the wall. Suddenly this morning we have a green flashing light with no internet. Reply. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Hello, I received my activation text but didn't realise it said to set up within 12 hours. Alternatively, you can hold down the standby button on the front of your box for five seconds or unplug it from the main power supply, wait 20 seconds and then plug it back in. Options. Hi all I am a very disappointed customer as I have just booked the 5th technician to come over and fix my broadband issue since June. The flashing green arrows mean the Virgin Media Hub 3 is currently getting a software update. I'm not sure what else i can do to fix this any help would be amazing. After 3 hours waiting for the green flashing lights tourn to white I - 5030239. Virgin Mobile. - 5155945Go to Settings >Audio & Video > Match frame rate. Internet Light. 1 ACCEPTED SOLUTION. However, if you see a red light, it means that there is a problem with your internet connection. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The Stream remote. Checked area faults. on 16-10-2022 11:34. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 09-08-2023 15:21. Called customer services but could not help due to they are having issues themselves and cannot check broadband iss. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. Cowshat. Virgin Media Forums Agent Carley 0 Kudos Reply. ughugh. No matter what I do the original pod won’t connect to the hub wirelessly. No joy. Day 2 if no WiFi and I’m told it’s another 4 days before engineers due. Software updates are downloading slowly when the green status blinks slowly. Hey Stoke2010, thank you reaching back out and confirming this. If so try two things. Even after resets and factory resets. I can also see that you had a tech visit cancelled and then you've rebooked it. on 17-01-2023 11:31. I have had a new Hub 5 fitted for just 2 weeks now. App can’t find the Wifi Pod. An Ethernet cable – The. the hub is still flashing green lights 24 hours now. The light codes slightly vary depending on the type of Hub that you. Everything is look great on our side to, please do reach back out if you ever notice a fault again. Green flashing is a firmware update in progress.